This Privacy Policy describes how GT Additive (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website and make purchases from us. By using our site, you agree to the collection and use of information in accordance with this policy.
1. Information we collect
We collect information you provide directly to us, including:
- Name, email address, shipping address, and billing address when you place an order
- Payment information (processed securely through our payment provider — we do not store full card details)
- Phone number, if provided
- Communications you send us, such as emails or support requests
We also collect certain information automatically when you visit our website, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms used to find us
- Device and operating system information
2. How we use your information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations and shipping notifications
- Communicate with you about your account or purchases
- Respond to your questions and provide customer support
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Sharing your information
We may share your information with trusted third parties in limited circumstances, including:
- Shipping carriers and fulfillment partners to deliver your orders
- Payment processors to handle transactions securely
- Service providers that help us operate our website (e.g., analytics, email platforms)
- Law enforcement or government authorities when required by law or to protect our rights
All third-party service providers are contractually obligated to use your information only as necessary to provide services to us.
4. Cookies and tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of our site.
5. Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of five years.
6. Data security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send
To exercise any of these rights, please contact us at info@gtadditive.com.
8. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children’s privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at:
GT Additive
Email: info@gtadditive.com